Passkey Caller Authentication by Journey
Journey AI, Inc.
Journey’s Passkey Authentication app enables businesses and contact centers to verify callers in seconds using device-based biometrics like Face ID or Touch ID. Unlike traditional methods that rely on knowledge-based questions, passkey authentication is phishing-resistant, AI-proof, and seamless - removing the need for agents to handle sensitive customer data. This not only strengthens security, but also creates a faster, more trusted experience for members and customers.
• Stronger Security: Resistant to phishing, spoofing, and social engineering, offering a major upgrade over knowledge-based questions
• Faster, Frictionless Experience: Customers authenticate in seconds without sharing personal information
• Operational Savings: Cuts over a minute from each call, reducing handle time and fraud-related costs
• Increased Trust: Delivers a more private, modern experience that builds customer confidence and satisfaction
Beyond authentication, Journey offers additional applications to streamline secure interactions: structured data collection (e-forms), e-signatures, and payments. Each tool fits into a unified ecosystem designed to simplify compliance, reduce call time, and eliminate agent exposure to sensitive information. The platform ensures that every interaction, whether verifying identity, collecting a signature, or processing a payment, is secure, efficient, and audit-ready.
Our solutions empower Zoom customers to dramatically reduce fraud and enhance customer experience with minimal setup - no lengthy deployments, just a few clicks to start authenticating calls.
Get started with 100 free authentications by installing the Zoom app today.
May include user name, display name, picture, email address, phone number, job information, stated locale, account, user ID, contact lists added by the account or user (which may include contact information a user imports from a third-party app), and other profile information.
Preferences and settings, which may include whether a passcode or a waiting room is required, permitted event capacity, screen sharing settings, and other settings and configuration information.
Information that is necessary for the app to function properly, which may include your Zoom user ID, session IDs, meeting role, and other basic identifiers and information about your meeting, webinar, or chat.
May include name, display name, email address, phone number, user ID, and other profile information.
Content generated in Zoom products, which may include audio, video, messages, transcriptions, feedback, responses to polls and Q&A, and files, and related context , such as invitation details, meeting or chat name, and meeting agenda.
Information about how people and their devices interact with Zoom products, which may include when participants join/leave, whether participants sent messages and who they message with, performance data, and other usage information and metrics.
User
user:read:user
Phone
phone:read:call
Zoom App
zoomapp:inmeeting